❓ Frequently Asked Questions (FAQs)
Product Information
Q: What is the SADOER PureSkin product philosophy?
A: We are dedicated to creating and curating amazing products that focus on combining natural, high-quality ingredients with effective formulas to deliver real results for your skin and hair. We ensure you are getting top quality items you won't find anywhere else.
Ordering & Shipping
Q: Where do you ship, and how long does delivery take?
A: We currently ship exclusively within Canada. Our total shipping duration, including a 1–3 day processing time, is typically 11–15 days total. Please note that delivery times may occasionally vary due to customs clearance or seasonal demand.
Q: How can I track my order?
A: Once your order ships out, we will send you an email notification with your tracking number and a link to monitor your package's journey.
Returns, Refunds, & Guarantees
Q: What is your return and refund policy?
A: Due to the nature of our products and our supply chain, all sales are final, and we do not accept returns for change of mind, incorrect ordering, or issues unrelated to damage.
Q: When am I eligible for a refund?
A: We will issue a full refund only if your item arrives broken, damaged, or defective. We are committed to ensuring you receive our top-quality products in perfect condition.
Q: How do I claim a refund for a damaged item?
A: To qualify for a refund, you must:
- Notify us within 30 days of receiving the order.
- Provide clear photos of the damage, including the original packaging.
- Email your claim to: sadoerpureskin335@gmail.com .
- There is no need to ship the broken item back to us